## Reports & Analytics

Total Revenue
₹24.5L

+15.8% from last month

Lead Conversion
18.5%

231 of 1250 leads

Employee Productivity
78.5%

42 active employees

System Uptime
99.2%

Operational efficiency

Sales Analytics
Revenue, conversions, and sales performance

Monthly Revenue

₹2.5L

Conversion Rate

18.5%

#### Top Performers

Priya Nair₹4.5L
Ravi Kumar₹3.8L
Meera Pillai₹3.2L
View Conversion Report View Details
Lead Analytics
Lead generation, conversion, and funnel analysis

Total Leads

1250

Converted

231

#### Top Sources

Website 450 leads
Social Media 320 leads
Referral 280 leads
View Details
Performance Analytics
Employee productivity and performance metrics

Avg Productivity

78.5%

Active Employees

42

#### Top Performers

Priya Nair 95.2
Ravi Kumar 92.8
Meera Pillai 89.4
View Details
Referral Analytics
Referral tracking, rewards, and conversion metrics

Total Referrals

247

Conversion Rate

68%

#### Top Referrers

Priya Sharma 23 refs
Rajesh Kumar 18 refs
Anita Singh 15 refs
View Details
Complaints (CAPA)
Complaint analysis, resolution tracking, and CAPA metrics

Total Complaints

89

Resolution Rate

94%

#### Top Categories

Service Quality 32
Billing Issues 28
Product Defect 19
View Details
Feedback Analytics
Customer feedback, ratings, and satisfaction metrics

Avg Rating

4.6/5

Total Reviews

1247

#### Rating Distribution

5 Stars 55%
4 Stars 30%
3 Stars 10%
View Details
FMS Analytics
Booking and complaint management statistics

Total Bookings

485

Completion Rate

86.8%

Complaints

23

View Details
Help Desk Analytics
Support ticket and resolution statistics

Total Tickets

156

Resolution Rate

85.9%

SLA Compliance

92.3%

View Details
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Includes sales, leads, performance, FMS, and help desk data